Policies

Cancellation Policy

Toccare loves serving you and meeting your treatment needs. However, please remember and be mindful that your scheduled appointment time is just for you and only you. If you do not arrive for your scheduled appointment time or cancel or reschedule without a proper 24-hour notice, our estheticians / therapists miss out on the opportunity to be of service to another guest. In order to make a reservation, we require a credit card to hold all appointments. Failure to provide us with 24 hours notice will result in a charge being applied to your saved card or the redemption of any gift certificates on file. This charge will reflect the total amount for the missed service(s).

Clients who book multiple services are required to pay a 50% deposit at the time of booking. If the appointments are cancelled without a proper 48-hour notice, the deposit will become nonrefundable and shall be applied to the services missed.

Thank you for respecting what we love doing most - serving you!

Return Policy

We do not accept returns, offer exchanges, or provide refunds on any product that has been opened/used. We can provide an exchange or store credit for unopened products that are brought back to the appropriate location within 14 days of the purchase date. In the event a reaction has occurred to a particular product, we can help facilitate a conversation between you and the brand directly. All make-up products are final sale.

Gift Certificates

All gift certificates for Toccare Day Spa, whether virtual or physical, have an expiration date that falls one year after the purchase date. Gift certificates are honored for the dollar amount purchased, nonrefundable, and must be present at time of payment.