FAQ & Policies

Are you still located in Myers Park?

We expanded our Dilworth location and joined both of our two teams together under one roof! We are no longer residing in the Myers Park location on Providence Road. You can now find us at 1419 East Blvd. Charlotte, NC 28203.

How do I book an appointment?

Appointment requests can be made via phone call and text message, or through DM’ing our instagram account: @toccaredayspa. Please note that a credit card is required to be put on file in order to book an appointment with us.

Do you offer gift certificates?

Yes! Gift certificates are available for purchase in-person. You will receive a physical, handwritten gift card tucked inside of an envelope.

Online gift certificates are unavailable at this time.

Does my gift certificate expire?

Yes! All gift certificates to Toccare Day Spa, whether virtual or physical, have an expiration date that falls one year after the purchase date.

Do you offer packages/group services?

We do not offer packages at this time. All of our services can be booked a la carte.

Group services can be accommodated depending upon the size of your group, as well as the services that each person would like to book.

Does your spa offer amenities?

As a small day spa, we do not offer amenities that you would find in a typical resort-style spa. We have a small relaxation area and clients are more than welcome to spend time in this both before and after their services. We also provide hot tea and water.

Do you offer couples massages?

We do not offer couples massages, as we have just one massage therapist on hand at a time. If there is an opening available for two massages one after the one/back-to-back, we would be more than happy to accommodate this request!

Can I schedule an appointment on a Saturday?

If there is availability, we would be more than happy to accommodate this request! However, Saturdays typically book out about 6-8 weeks in advance.

What is your return policy?

We do not accept returns, offer exchanges, or provide refunds on any product that has been opened/used. We can provide an exchange or store credit for products that are brought back within 14 days of the purchase date. All make-up products are final sale.

What is your cancellation policy?

Toccare loves serving you and meeting your treatment needs. However, please remember and be mindful that your scheduled appointment time is just for you and only you. If you do not arrive for your scheduled appointment time or cancel without a proper 24-hour notice, our estheticians / therapists miss out on the opportunity to be of service to another guest. Our cancellation policy is that we require a credit card to hold all appointments. Failure to provide us with 24 hours notice will result in a charge being applied to your saved card on file. This charge will reflect the total amount for the missed service(s).

Clients who book multiple services are required to pay a 50% deposit at the time of booking. If the appointments are cancelled without a proper 48-hour notice, the deposit will become nonrefundable and shall be applied to the services missed.

Thank you for respecting what we love doing most - serving you!

Do you accommodate males?

Yes! Toccare welcomes all genders. Any of our services can be booked for males, except for Brazilian and Bikini waxing/sugaring.

Are your facials pregnancy-safe?

Yes! Since our facials are customized to suit your individual needs, your esthetician can ensure that only ingredients that are safe for pregnancy are used on your skin!

Can I get waxed while using retinol?

To avoid any possible irritation, we recommend discontinuing use of any retinol for at least one week prior to your waxing appointment. It is important to always make your esthetician aware of any new topicals or prescriptions that you may be using.

How do I know what service is right for me?

All of our services are customized to suit your individual needs. We just need to know the length of time preferred for your service. Once you are in the treatment room, your service provider will take a look at your skin and choose products/enhancements they believe would be the most beneficial for you.

Do you offer handicap accessibility?

There is a flight of metal stairs to take, as we are located on the second floor of the Twin Oaks shopping center. We are actively working with our landlord to petition the addition of an elevator.

Any other questions?

If you still have a question, please text or call us!